Return & Refund Policy — DTF Louisville

We want you to love your purchase from DTF Louisville. If for any reason you’re not fully satisfied, we’re here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at 📧 support@dtflouisville.com
Returns should be sent to the following address:

3601 Oakstone Dr, Plano, TX, 75025, US

If your return is accepted, we’ll send you a return shipping label along with detailed instructions on how and where to send your package.

Please note:

• Items sent back without first requesting a return will not be accepted.

• You can always contact us for any return questions at support@dtflouisville.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with all returns, your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging — and you’ll need to provide the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you regarding approval of your refund.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note:

• It may take additional time for your bank or credit card provider to process and post the refund.

• If more than 15 business days have passed since your refund was approved, please contact us at 📧 support@dtflouisville.com

🌐 https://dtflouisville.com
📩 support@dtflouisville.com
📞 +1 (502) 305-4656
📍 3601 Oakstone Dr, Plano, TX, 75025, US